Closing the Feedback Loop: How to Do it Right

One of the most important aspects of customer service is making sure that customers feel heard and valued. This is known as closing the feedback loop.  When you close the feedback loop, you are ensuring that customers feel like you’re listening and that they are having a positive impact on... Read More

Sources Of Product Feedback

Product feedback is crucial for running a great SaaS business, whether you’re Slack or a solopreneur with an app built in Airtable. It’s one of the best ways to get inspired, fix what’s not working, and create something amazing that actually solves customers’ pain points.... Read More

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