We're a small team focused on building a world-class, simple to use service to help companies better understand customer needs, prioritize requests and build better products.

FeedBear's focus on simplicity, flexibility, collaboration, and customer support make it a unique and valuable tool for teams of all sizes and industries.

Why FeedBear

After 10+ years building products we've realized following our gut or brainstorming ideas is not the right way to build. You can and should follow your vision for your product, but if you find yourself thinking customers "should want" this, then you don't really know what they want. You can get lucky, or waste a lot of time and money building the wrong thing.

Over the years we've learnt the best source for product ideas is talking to customers, and observing customers as they interact with our product.

Customer interviews are great, and we use them frequently, but there's another, more efficient and effective way to get a constant flow of ideas from customers, be it a reflection of their problems, aspirations, issues with the product.

Opening up a dedicated channel to collect ideas and feedback directly from customers can provide an ongoing stream of product ideas, help reduce support requests, bring order to feature requests and bug reports.

General tools like spreadsheets, Trello boards and Notion can work, but don't work at scale and, critically, rarely offer the opportunity to engage in discussions with customers, dig deeper to the source of the problem. They also miss a way to prioritize requests effectively and don't allow product and support teams to close the loop with customers.

That's why we built FeedBear.

At FeedBear, our mission is to provide a simple and intuitive customer feedback management system that helps you understand what your customers really want. Our goal is to make it easy for businesses of all sizes to gather, analyze, and act on customer feedback, so they can improve their products and provide better experiences for their customers.

Pietro Saccomani - Head of Product

How FeedBear solves the problem

With FeedBear, you can create a community for customers to contribute to product development and stay updated about product changes.

You get a single place to collect all ideas and feedback from customers, users and team members.

You can use simple tools to prioritize feedback and understand what customers really want.

Automatic email updates are sent to customers as ideas make it into the company’s product roadmap, so everyone is in the loop, without effort.

You can be as transparent as you want and share a public roadmap to keep customers up to date on what you're working on.

You can make sure no new feature goes unnoticed with a simple changelog to share updates on the product, new features, bug fixes as they are released.
Letting your customers and community tell you what they need is the best way to build a product that answers a real need and problem, and find product/market fit.

How FeedBear works

  1. You quickly set up your product's page on FeedBear, we call this a project. It literally takes 60 seconds. You can add a custom domain and customize it with your brand, colors and even custom CSS. Start with a free trial.

  2. You share your project's page with customers, link from your website or within your product. You can also embed our widget within your application.

  3. You collect ideas, feature requests and suggestions from customers. Customers can vote and comment, so you get an idea of what is most important for them. You can also post your own feature ideas and validate them with your customers - no more guessing what will work! ;)

  4. You can assign a status to each request or idea e.g. Needs your Opinion, In progress, Done. As you do, you automatically populate a roadmap, that customers can access (if you don't want to, just disable this).

  5. Once you've shipped something, just change the status to "Done" and everyone who interacted with that idea will be notified via email.

  6. Want to add more information and make a proper announcement, then write up a quick post for your Updates tab (i.e. your changelog).

Our core team

We're a small distributed team, working to build the best solution to help businesses listen to their customers.

Pietro Saccomani

CEO / Head of Product

Pietro is a seasoned entrepreneur and product manager with over 10 years of experience in the industry. Pietro has a passion for building and managing high-performing teams. He is fluent in Italian, English, French and Spanish. In his free time, Pietro enjoys hiking, music, woodwork and traveling.

Vitor Argos Marcellino

Product Manager

Vitor is a skilled product manager with a passion for creating innovative and user-friendly products. He has a strong background in technology and has been involved in the development of a wide range of products, from mobile apps to enterprise software. Vitor is a strategic thinker with a talent for identifying and solving complex problems.

martin_picture.jpg

Luis Martín Vallejo

Lead Developer

Martín is a highly experienced software developer with a track record of success in building and managing development teams. He has been instrumental in the development of FeedBear's core product features and integrations and now leads our product development efforts.

Diego Valdivia

Customer Support

Diego is a dedicated customer support professional with a passion for helping people. He has been with FeedBear for over 2 years, where he has gained a reputation for his friendly and helpful attitude, as well as his ability to quickly and effectively resolve customer issues. Diego is fluent in Spanish and English and holds a Bachelor's degree in Business Administration.

0.jpeg

Mile Živković

Head of Content

Mile is an experienced content strategist and editor with a passion for creating engaging and informative content. He has been with FeedBear for over 3 years and is known for his ability to develop and execute successful content strategies. He has helped the company grow its audience and reach through compelling and relevant content.

Cropped DP.jpeg

Hasan Azhar

Growth Marketing Manager

Hasan is a seasoned growth marketing manager with a passion for driving user acquisition and engagement. He has over a decade of experience in the technology industry and has helped numerous startups achieve growth through effective marketing campaigns. When he is not working, he is usually hiding somewhere in the mountains enjoying a hot cup of coffee!

Start listening to your customers

Understand what they really want. Build the right product.

We use cookies to improve our service. Learn more