We're a small team focused on building a world-class, simple to use service to help companies better understand customer needs, prioritize requests and build better products.
FeedBear's focus on simplicity, flexibility, collaboration, and customer support make it a unique and valuable tool for teams of all sizes and industries.
After 10+ years building products we've realized following our gut or brainstorming ideas is not the right way to build. You can and should follow your vision for your product, but if you find yourself thinking customers "should want" this, then you don't really know what they want. You can get lucky, or waste a lot of time and money building the wrong thing.
Over the years we've learnt the best source for product ideas is talking to customers, and observing customers as they interact with our product.
Customer interviews are great, and we use them frequently, but there's another, more efficient and effective way to get a constant flow of ideas from customers, be it a reflection of their problems, aspirations, issues with the product.
Opening up a dedicated channel to collect ideas and feedback directly from customers can provide an ongoing stream of product ideas, help reduce support requests, bring order to feature requests and bug reports.
General tools like spreadsheets, Trello boards and Notion can work, but don't work at scale and, critically, rarely offer the opportunity to engage in discussions with customers, dig deeper to the source of the problem. They also miss a way to prioritize requests effectively and don't allow product and support teams to close the loop with customers.
That's why we built FeedBear.