Do you have an enterprise plan? Do you offer white label?
Yes, we have an enterprise plan with priority support, white label, custom Terms and Conditions, Data Processing Agreement and different payment methods. Get in touch to know more.
Do we pay extra for anything?
No. We charge one price for all features without restrictions.
What is a project?
A project usually corresponds to a company or brand. Each project has separate branding, a web address e.g. leaddelta.feedbear.com or roadmap.leaddelta.com, multiple feedback boards, but a single roadmap and changelog page. You'll need multiple projects if you have separate brands and products with a different audience. If you have multiple products under the same company/brand and with lots of overlap in usage, then it's best to use boards within the same project. See for example feedback.faithlife.com.
What if we have several projects?
You can create unlimited boards within your project. Some customers use separate boards for different products within the same project. If you'd like to have completely different branding, you'll need to create a new project (billed separately from the first). If you're an agency or need more than 10 projects, get in touch at sales@feedbear.com
Do you have a discount for non-profits?
Yes, get in touch at sales@feedbear.com during your trial and we'll offer you our plan for non-profits and registered charities.
Will I be automatically charged when our trial is up?
No. We don't ask for your card details up front. You'll only be charged when you decide to upgrade. If you want to continue using FeedBear after your trial, we'll ask for payment details.
Can I cancel our subscription any time?
Yes. You can cancel any time on your own from your account settings, Subscriptions tab. Your project will remain available only to you forever with an option to delete it completely.
Can I pay annually?
Yes. The yearly plan comes with a discount (2 months free). Upgrade from your project's settings.
The FeedBear app is only available in English, at the moment, but we're working to add multi-language support some time in 2022. You can already edit most of the text used in the interface your users will use to leave feedback. From your board, click on Board Settings, then edit the text used in the widget and new idea box in your board.
Can I have a feedback widget running within my app or website?
Yes, you can easily add a feedback widget within your web application to collect feedback from your users. Read more in our help article. If you have a mobile app, we suggest linking to your feedback board within a webview or loading the board in Safari/Chrome.
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