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Frequently asked questions

Who counts as an active user?

When your customer posts their feedback, votes or adds a comment, they become an active user. You can expect around 5% of your total customers to provide feedback.

Do you offer any discounts?

Yes, if you are a student, teacher, non-profit or open source, you can use FeedBear with a special discount. Contact us for more information.

How are the payments processed?

All payments are made via credit card or PayPal. We use Paddle to process payments and store your payment data securely.

Can I cancel my subscription?

You can cancel anytime. Your project will remain available only to you with an option to delete it completely.