Hellonext is a relatively unfamiliar tool for customer feedback, but those who have tried have pretty good impressions overall. Despite the lack of reviews on Capterra or G2, it seems like a good choice if you want a relatively simple and affordable tool to collect and manage customer feedback.
However, there are always better options out there and while Hellonext is good - it’s not perfect. Here are some of the very best Hellonext alternatives.
Hellonext as a user feedback tool
Catering towards startups and smaller audiences, Hellonext is easy to use, and signing up is as simple as a few clicks - no need to attend demos or listen to lengthy sales rep talks.
At the heart of the product is a centralized feedback board where customers can leave their thoughts on what they want to be changed and improved. Once you have the items you want to build, you can move them to a product roadmap.
And while they take great pride in the roadmaps they offer, Hellonext roadmaps don’t stand out much. The design is basic and although you can embed them into your own website quickly, making the design seamless will take a bit of work.
There is a changelog feature too and you can add one to your website rather easily. However, there is no way to link roadmap items to changelog items and you’re pretty much left with promoting the changelog on your own. A seamless transition for a finished idea or a feedback to be pushed towards a changelog on the click of a button is something that would make your life a lot easier in the long-run.
There is a free trial in Hellonext and paid plans start at $49 per month. This unlocks 10 feedback boards and unlimited customers and members. Not the most expensive, but not the cheapest either.
FeedBear - the best alternative to Hellonext
You’ve set your sights on a feedback tool that is intuitive, affordable and has a variety of great features. FeedBear is the first choice on your list as it ticks all the boxes.
The number one reason is that FeedBear can be used seamlessly throughout the feedback process - to collect, manage and store customer feedback and ultimately, close the feedback loop. It all starts with a feedback board, where your customers can leave all forms of feedback. Feature requests, bug reports, comments, or anything that comes to their mind.
This is where they can also leave comments and vote on the best ideas. You’ll soon have a good idea of what you need to build next so you can move it to a product roadmap.
Once you have a list of items you want to work on, building a roadmap is the next logical thing to do. In FeedBear, that takes just a few minutes, thanks to a variety of templates. Your customers can also interact with each other (and your team) on the roadmap, as well as upvote items.
Last but not least is a changelog - where the work you finish is added so all your customers can see what’s been done.
Perhaps the most important thing to mention is that once someone adds a feedback entry, comments or upvotes, they automatically get notified about all future updates to this entry. It’s an effortless way to close the feedback loop without any legwork.
Another common customer feedback tool, Upvoty makes for a pretty good feature set with relative ease of use. Originally intended for mere feature upvoting, the tool evolved into full-blown feedback software.
This seems like a common theme here, but Upvoty is split up into three main aspects:
- Product feedback
- Product roadmaps
- Product changelog
Your customers can vote anonymously and add items to a product feedback board or they can sign in using SSO. Once you have a feedback board, roadmap or changelog, you can share them with a link or embed them into your website. You can also use widgets to show them unobtrusively to website visitors.
When it comes to design, there are very few tweaks that you can make, other than using a dark mode. For any custom changes to colors, fonts, and overall design, you have to do custom CSS code. In other words, pass it to a developer.
A free trial is available but it is rather limited. Instead, you can try paid plans that start at $15 per month. This gives you one board and up to 150 tracked users, which is not a whole lot. Also, this plan does not have the changelog feature and you don’t get any integrations. So, the only real option is the next plan, priced at $39 per month.
However, here you don’t get the custom CSS option, which is needed to modify and design your feedback board according to your own design style guide. Without it, your feedback board won’t fit in to your website as a part of your system.
Overall, it’s a solid option when you consider its feature set, the different languages you can use, the integrations and the whole package. Depending on the features you want, the pricing isn’t the cheapest.
Another competitive option to Hellonext, Frill is a product feedback tool used by eCommerce and SaaS companies looking to capture feedback effortlessly. Just like others, It’s also split up into three main areas: Ideas, Roadmap, and Announcements.
As you can probably guess, this is similar in concept to the previous entries here. Using Ideas, you can capture feedback on your feedback board. The one major difference with Frill is that you can use “topics” to create clusters. You can also “translate” the feedback board, but it’s not automatic - you have to manually change the front-end copy.
Roadmaps are customizable in the sense that you can drag and drop the elements to your desired shape. You can embed them on your website, but beware that there are only three themes to choose from.
Announcements is a widget that you use to announce the items you built and finished. You can use this feature separately from Ideas and Roadmap and in that case, it’s entirely free.
The most confusing part about Frill is the pricing. There is a free plan but you can only have 20 active ideas at a time. With a more developed product, you’ll run out of this in a day. You do, however, get unlimited users and team members.
Paid plans start at $25, giving you 50 ideas (pieces of feedback). To get unlimited ideas, you have to pay an extra $25, making the total $50 monthly. And if you want the extra option of having private boards, that’s another $25 on top. You kind of get the feeling of buying a new phone where the charger does not come in the box.
Overall, Frill is a solid option but the lack of complex features, limited customization, and strange pricing structure make it less appealing than some other entries on this list.
Calling themselves the “all-in-one customer feedback tool”, Sleekplan set very high expectations from the very start. It has all the common features we previously mentioned in the post, with just one extra feature - customer satisfaction surveys.
The feedback boards let your customers and team members add feature requests quite easily. You can make the feedback board public, private, or hybrid - hiding some requests while showing others. Customers can vote anonymously or sign in with SSO and your team can vote on the customers’ behalf too.
The roadmap aspect of the app is not as sleek (pun intended) as the feedback board. It looks fairly basic and when they speak about customization, it’s basically choosing the way you want the roadmap elements to be arranged. You cannot make any major changes to the design to make it fit better into your website.
The changelog works fairly well and gives you a few options to announce new features to your customer base. From a widget on your app, a popup on your website, and an email blast, you can choose what makes for the most powerful effect.
There are also two types of feedback surveys that you can run: CSAT (customer satisfaction) and NPS (net promoter score) and both can have custom targeting. These work well too and while they’re not as good as dedicated customer satisfactionsoftware, they get the job done.
The price is pretty good too, as the basic plan costs $15 and gives unlimited feedback, page views, and customers. The problem is that you only get one project or website, while most competitors offer more.
Overall, it’s a solid offer if you’re on the lookout for something that blends customer feedback software and some feedback survey capabilities.
Hellonext is a decent option for customer feedback software but it’s far from the best in the game. The customization options are rather basic and for the price that you pay for the cheapest plan, plenty of other tools have better features.
If you’re looking for a great all-around feedback tool that is:
- Easy to use
- Effectively closes the feedback loop
- Has a great price
… you’re in the right place! Sign up for your free trial of FeedBear to get started today!