Uservoice is a tool that lets you collect and manage customer feedback to help you make better product decisions. But it’s not the best there is, it was simply one of the first ones in its category, being launched in 2008.
The UserVoice tool lets product teams collect, categorize, manage and follow up on user feedback. You can use it to collect multiple sources of feedback in one place, where you can get a birds’ eye view of both internal and external feedback on your product.
As it often happens with software, over the years the product got bloated with too many features, the design has become quite dated, the price tag has gone up and up, and it's now impossible to try it without getting on a call with one of their sales people. It's clear they're now going after larger corporate customers.
Pricing is not publicly available on their website, but a basic UserVoice account will set you back $499 per month. If you want additional features such as a custom domain, you’ll have to pay extra - $100/month for this specific feature, to be exact.
Luckily there's a number of alternatives that do the job even better, with a modern interface and at an affordable price point. We of course, are one of those alternatives.
You can read more about FeedBear on our website, but let's continue with UserVoice.
Used by many SaaS companies, UserVoice is one of the better-known feedback tools out there. However, it’s far from perfect.
What customers say about UserVoice
Reviews for UserVoice are generally quite positive.
Customers love the fact that they can organize all customer feedback in one place, as well as vote on features easily. For complex products and companies with lots of customers, the ability to tag and search feature requests is a welcome feature.
Uservoice customers also complain about duplicated requests, meaning user votes for the same feature request or idea often get diluted across very similar submissions.
Some complain about the fact users need to validate their email to leave feedback, creating unneeded friction when it comes to getting ideas from customers.
You’ll find most customers complaining about the user experience, which is far from intuitive. Especially if your team never had experience with a feedback tool, they may have some learning ahead of them.
While the general feedback on integrations is pretty good, UserVoice and Jira don’t seem to work well together. Since this is a pretty critical app used by many, this is an issue that UserVoice needs to fix.
Most importantly, many customers complain about the lack of options for customization. Whether it’s feedback forms or reports, Uservoice needs to give more options to its customers to get more use out of the product.
UserVoice also doesn't have a public roadmap feature, so it's only useful if you want to present your roadmap to internal stakeholders from within your company.
Overall, it seems you can do better than choosing Uservoice, especially if you're concerned with the $499/month price tag.
Luckily there are a now other product feedback tools on the market that will do a better job than Uservoice, and at a lower price. Here are the main ones, with their pros, cons, and pricing.
If what you're after is a simple tool to collect customer feedback and ideas, share a roadmap and keep customers engaged and informed about product features, FeedBear might be just what you need! Disclosure: it's our product!
One thing where FeedBear will not let you down is the user interface and overall ease of use. When you take a look at our customer reviews, the one thing that FeedBear customers praise the most is how easy it is to set up an account and get started with collecting feedback from their customers.
You and your team will get up to speed within minutes. You can literally launch a product roadmap and feedback board in 10 minutes. We let you easily import existing feedback from other tools.
Your own users can access your company’s roadmap through a custom branded URL. Most customers use a subdomain e.g. roadmap.leaddelta.com, roadmap.markuphero.com or feedback.faithlife.com - take a look at how these customers are using it.
From there, they can leave feedback, submit ideas, find out about what you're working on and see your most recent updates. It’s super intuitive to use even for non-tech savvy customers.
As you launch a feature that your customers have requested, FeedBear notifies them that their request has been fulfilled. That way, you can easily close the feedback loop with a few clicks.
Here's why you should consider FeedBear as a UserVoice alternative:
- A modern tool, designed for ease of use and simplicity - in minutes you can set up a feedback board, roadmap and public updates/changelog page
- No friction for your users to leave feedback, they can just enter their email (or login via SSO or social)
- We allow anonymous voting, if you want to have it
- Fully brandable and customizable, you can even add your custom CSS code to make it your own
- You can turn off almost every feature in the product. Don't want a public roadmap? No problem!
- You can keep your project private. Want to keep it internal or involve a small group of customers, you can do it!
- Compared to a whopping $499 per month, FeedBear’s offer is quite amazing. For just $49 per month, you get access to all features, unlimited boards, and unlimited users.
FeedBear's flat rate pricing includes unlimited feedback boards, roadmaps, updates (for a changelog or product blog), custom domains, integrations, private projects, and more. All for just $49/month.
If you’re not convinced, take FeedBear for a spin with a free 14-day trial.
Canny.io is one of the more popular feedback tools out there, and for a good reason. It looks clean, it’s easy and intuitive to use and it has all the features you may need from a feedback tool.
The product includes roadmap, changelogs, status updates, you have it all. You can collect feedback internally and externally for a more transparent overview of your product. It’s easy to notify customers when their request is met and you can also make product updates to your entire user base.
There are quite a few integrations available, including Slack, Zendesk and Segment. If you need to integrate Canny with Jira, you need to pay more for the Growth plan, but more on that in a minute.
Now, for the not-so-good part. Canny has a pricing structure based on tracked users. A tracked user is someone who interacts with your product, leaves feature requests and communicates with your team through Canny.
The most affordable plan, Starter, is $50 per month and includes only 100 tracked users with 10 admins on your team. You do get unlimited boards in this plan, but you’re lacking some great features such as private boards, user segmentation, admin roles and more. If you want more, you need to go for the Growth plan at $200 per month, giving you 1,000 tracked users and more features.
Overall, Canny is a great tool but once you start growing, it gets too expensive quickly. Customers on their Starter plan get a very limited feature set. To get the most out of it, you need to pay at least $200 per month and even then, you’re limited to 1,000 users. If you have a large customer base, you’ll easily end up paying even more than with Uservoice. If you’re okay with being limited on your features and users, this is a good product to try.
First things first, Productboard is only partially a UserVoice alternative. While UserVoice was built to manage customer feedback, Productboard does much more than that. It is a complete tool for product management and it is marketed as such. If you’re looking just for a tool that helps you manage features, publish roadmaps, get user feedback and announce new updates, Productboard may be too complex for you - which is a common complaint. But as a full product tool, it holds its own weight.
Productboard boasts an impressive list of customers, including Zendesk, Zoom, and Avast. It functions on the principle of five buckets:
You can easily link your Feedback with Delivery, closing the loop from feature requests to fully finished and reported feature updates in one single dashboard. If you know what you want to do with this tool, it’s excellent at what it does.
As for the negatives, Productboard has a very interesting pricing structure. You pay for “makers” per month. The cheapest plan is $20 per month, for one maker. A maker is anyone on your team who manages your account.
The problem is, the cheapest plan is very affordable but it doesn’t let you integrate other sources of feedback with Productboard. You can only do that with the higher-priced Pro plan at $50 per maker per month. If you want the Jira integration and the ability to manage multiple product releases, you’ll have to go for the Scale plan at $100 per maker per month.
These prices may seem good but bear in mind that they are prices per user. If you have a larger product team managing your account and you want all the features of a modern product feedback tool, you’ll easily get to several hundreds of dollars per month.
That isn’t the biggest issue with Productboard though. Its biggest advantage is also its biggest downside. Since it’s built as a turnkey product management solution, it has a vast number of great product management features. While these are great on their own, they can be too complex for someone just looking for basic roadmapping features and a customer feedback tool
It’s both better and worse than UserVoice, depending on what you need.
Proudly calling itself the “world’s #1 roadmap software”, Aha has been around the block for a good bit. In a way, it’s similar to Productboard because it highly customizable. It includes everything a larger scale product team might need for full product management, from start to finish. Unlike UserVoice, it doesn’t offer just roadmaps and user feedback - it offers everything a team of developers, product managers, and customer support agents need to improve their product.
In a word, as one review calls it, it’s “like Jira for product management”. You can use it to strategically plan and build features and track how your team is working on them internally. After that, you can publish your updates to your user base easily.
The pricing is as complex as the product itself. It’s split up into Aha! Roadmaps (for roadmaps, of course), Aha Ideas! (for capturing user feedback and managing your audience), and Aha! Develop, which is an agile development tool most similar to Jira.
The problem is, if you want to close the feedback loop fully, you need both Aha! Ideas and Aha! Roadmaps, costing $59 and $39 per month, per user respectively, for the cheapest plans. That’s $98 per month for two separate product stacks, which doesn’t get you features such as unlimited users and reviewers, custom domains, CRM integrations, in-app feedback, and more. It's also worth noting that Ideas requires a minimum of three users. As a result, the lowest monthly cost for the combination is $179 per month.
Overall, Aha! Is a great product if you need a complete product management tool. If you have a large product team with people willing to learn and invest time in it, this is an excellent choice.
If you’re looking for a simple, clean user interface and an easy way to manage roadmaps and user feedback, any other tool (except Productboard) on this list will serve you better.
UserVoice is a great tool for capturing user feedback and improving your SaaS product. However, it’s not the best solution out there and there are plenty of customer reviews to confirm this.
If you’re looking for a feedback tool that offers exceptional features, a simple and intuitive user interface, the most important integrations, and a fair price, take a look at FeedBear instead. With our free 14-day trial, you’ll have plenty of time to see why it’s a better offer than UserVoice.