FeedBear's Blog

Product feedback is crucial for running a great SaaS business, whether you’re Slack or a solopreneur with an app built in Airtable. It’s one of the best ways to get inspired, fix what’s not working, and create something amazing that actually solves customers’ pain points.... Read More

Build it and they will come - unfortunately, many SaaS founders find out that this is far from the truth, months into building a new product. Having the best product in the world means little if it’s too difficult for customers to learn about it and get accustomed to it enough to get value. <... Read More

Customer feedback is the backbone of any successful business. With the ever-increasing competition, businesses are striving to provide the best customer experience to stand out from their competitors with customer feedback as one of the key drivers behind it. Customer engagement plays an importan... Read More

Customer input holds immense importance for any business. It serves as a valuable tool for companies to comprehend the requirements and desires of their clients, allowing them to improve their products. But not all feedback carries equal weight, and this is where the Voice of the Customer (VoC) b... Read More

Every business strives to provide the best customer experience, but no matter how hard they try, customer complaints are inevitable. Complaints can be an opportunity for your business to improve, but if not handled properly, it can hurt your reputation. That's why complaint management ... Read More